What happens after I place an order?
Learn how Chamfr marketplace orders are processed, fulfilled by suppliers, and shipped after checkout.
Overview
After you place an order on Chamfr, your order is routed to the supplier for processing and fulfillment.
Chamfr is a marketplace, so products are fulfilled and shipped directly by the suppliers on the platform. Chamfr provides the checkout, payment flow, order record, and marketplace support, but we do not ship products from a Chamfr warehouse.
Order confirmation
After checkout, you’ll receive an order confirmation email with your order details.
This confirms that your order was placed through Chamfr and routed for processing. If your order includes products from more than one supplier, each supplier may process and ship their portion of the order separately.
Supplier processing time
Suppliers typically need 1–2 business days to process in-stock orders before shipment.
Some products may have longer lead times, including quick-turn or made-to-order products. Lead times are usually shown on the product page near the ordering details.
Expedited shipping and fulfillment timing
Expedited shipping affects the carrier transit time after the supplier fulfills the order.
It does not always mean the order will ship the same day. Suppliers still need time to process, package, and prepare the order before it is picked up by the carrier.
Shipping and tracking
Once the supplier ships your order, tracking information is usually sent by email.
If your order includes products from multiple suppliers, you may receive separate shipment notifications and tracking numbers for each supplier shipment.
You can also check your order status from your Chamfr account order history.
Can I change or cancel my order?
If you need to change or cancel an order, contact Chamfr support as soon as possible and include your order number.
Changes or cancellations may only be possible if the supplier has not already processed or shipped the order. Once an order has shipped, it may need to be handled as a return instead.
What if there is an issue with my order?
Contact Chamfr support if:
- Your order has not shipped after the expected processing time
- Tracking has not updated
- You received the wrong item
- Your order is missing an item
- Your order arrived damaged
- You need to request a cancellation, return, or refund
Please include your order number and any helpful details or photos so we can review the issue and coordinate with the supplier if needed.
What to do next
If your order is still within the expected processing window, please allow the supplier time to fulfill the order.
If you need help with an active order, contact Chamfr support and include your order number so we can look into it.